Privacy Policy

Last updated: November 26, 2024

Your privacy is important to us at Bench Store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our site, you agree to the practices outlined below.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • When you make a purchase or contact us, we may collect:
    • Name
    • Email address
    • Phone number
    • Billing and shipping addresses
    • Payment information (processed securely through third-party payment providers)

1.2 Non-Personal Information

  • When you browse our website, we may automatically collect:
    • IP address
    • Browser type
    • Device information
    • Pages visited and time spent on the site
    • Cookies and similar technologies to enhance your user experience

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, provide order updates, and handle customer service inquiries.
  • Communication: To send transactional emails (order confirmations, updates) and respond to your inquiries.
  • Marketing (Optional): With your consent, to send promotional offers, newsletters, or updates about new products. You can opt-out at any time.
  • Site Improvement: To analyze website usage and improve functionality, performance, and user experience.
  • Legal Compliance: To comply with applicable laws and regulations, such as tax and fraud prevention laws.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties to fulfill our services:

  • Payment Providers: For secure payment processing.
  • Shipping Companies: To deliver your orders.
  • Analytics Tools: To understand website performance and usage patterns (e.g., Google Analytics).
  • Legal Obligations: If required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart).
  • Performance Cookies: To monitor site performance and improve usability.
  • Advertising Cookies: To deliver relevant ads (if applicable).

You can manage or disable cookies through your browser settings. However, this may affect your ability to use certain features on our website.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes:

  • Secure encryption of payment transactions.
  • Regular security updates to our website and systems.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal information.
  • Request corrections to inaccuracies.
  • Request deletion of your data (except where retention is required by law).
  • Withdraw consent for marketing communications.

To exercise your rights, contact us at enquiries@benchstore.co.uk.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies when visiting external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and your continued use of the site constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: