Refund policy

At Bench Store, your satisfaction is our priority. If you are not completely happy with your purchase, our returns and refund policy ensures a smooth and hassle-free process.

Returns Policy

  • Eligibility for Returns:

    • Items must be returned in their original condition, unused, and with all packaging, labels, and accessories intact.
    • Returns must be initiated within 30 days of receiving your order.

  • Non-Returnable Items:

    • Custom or personalized products.
    • Items marked as “Final Sale” or “Non-Returnable.”
    • Products damaged due to misuse, neglect, or improper assembly.

  • How to Initiate a Return:

    1. Contact our customer service team at enquiries@benchstore.co.uk with your order number and details of the return.
    2. We will provide a return authorization and instructions for returning your item.

Return Shipping Costs

  • If the return is due to an error on our part (e.g., incorrect item sent or defective product), we will cover the return shipping costs.
  • For other returns, customers are responsible for return shipping costs.

Refund Policy

  • Refund Eligibility:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5–7 business days and issued to the original payment method.

  • Deductions:

    • If applicable, shipping charges for the original delivery (e.g., £4.99 for orders under £100 or expedited shipping fees) are non-refundable unless the return is due to a fault on our part.
    • Any extra shipping charges for remote postcodes are also non-refundable unless the return is due to an error on our part.

Damaged or Faulty Items

If your item arrives damaged or faulty:

  1. Notify us within 7 days of delivery at enquiries@benchstore.co.uk with photos of the issue and your order details.
  2. We will assess the situation and provide a resolution, such as a replacement, repair, or refund, at no extra cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please initiate a return for the original product and place a new order.

Cancellations

  • Orders can be canceled before they are dispatched for a full refund.
  • If your order has already been dispatched, you may return the items once they are delivered. Shipping fees for the original delivery may not be refundable.

Contact Us

For any questions or assistance with returns and refunds, please reach out to us: